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All products can take up to 4 weeks to ship out. This time frame is subject to change at any time given the demand for the season. You will receive an auto-generated email notification with tracking when your order has shipped. Krafts by Candi is not responsible for turnaround time after your package has been handed to the postal service. Please plan your order according to shipping demands for the time of year your order is placed.

Krafty by Candi will only accept returns within 2 weeks after receipt of delivery. Returns will only be accepted after proper evidence (photo or video) is submitted for review. Only items with factory defects or creator defects will be eligible for return. A refund will not be granted for errors in customer care. Please note the customer care instructions sent for your item with-in every package. 

A claim will need to be submitted for any packages lost or damaged by the postal service and will only be filed if the customer provides proper photo documentation of the box the package was delivered in prior to opening and the item of the damaged product. A refund will be granted for goods damaged buy the postal service if the postal service accepts the claim.